My new phone is experiencing problems

[Anonymous]

I bought a new iPhone 7 plus on Wednesday from one of your stores and eveytjing is working on it apart from when I call or FaceTime people I can not hear them and they can just hear a strange loud noise on the other end of the phone

[jonsie]

This isn't customer service I'm afraid. Personally I would take the phone back to the store for exchange as you are within the 14 days period. 

[adamtemp64]

If it is that new and I assume you have done all the usual fault finding apple suggest and you live near an Apple Store I would arrange a genius appointment try this app it guides you through the processes Apple Support by Apple
https://appsto.re/gb/8FGydb.i 

[MI5]

Your rights as a consumer cover you for a brand new replacement phone if yours goes faulty within the first 30 days.
Just return it to the store you bought it from and there should be no arguments at all.

[Marjo]

Good morning @Anonymous! How was your weekend? Please let us know how you're getting on with your new phone and if you're still experiencing the strange noise?

Also, welcome to the community.