Call forwarding issue

Anonymous · ‎19-06-2017

Hello

earlier I forwarded all calls using an iphone 7, then removed the SIM in order to return the phone to my employer. I have put the SIM into my Galaxy S5, but cannot un-forward calls. I get an MMI error message.

Help!

John

MI5 · ‎19-06-2017

O2 are currently investigating this issue.
Any updates @MercedesS ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MercedesS · ‎20-06-2017

Hello @Anonymous, Welcome to the O2 community!

As @MI5 said we had some issues with setting up call divert/forwarding.

The technical team have been trying to find a general motive or cause for the issue, but it looks like the problem is complex, so please, if you are still having issues you need to call customer services or talk to one of our Guru experts so they can complete fault diagnostics and raise a case for it to be investigated if needed. This isn’t something we can really do via the Community I’m afraid.

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