Iwatch Ultra

[Darenbailey]

Upgraded to new iPhone 15 pro max,  in trying to pair apple iwatch ultra i am getting error code 14 when trying to set up mobile service on watch.  I believe this is a common problem and have been reading other users problems with this and ongoing problems they have ensured in trying to sort this. 

is there an easy fix.  I have factory reset both watch and phone and still cannot get sim data set up on watch.  Says no sim and no connection.  
trying to do the set up mobile plan and comes up with the error code 14 every time.

i am paying a monthly device plan as well as a monthly data plan for a watch for which it does not seem to work.  Can someone help me please. 

[Oxonian]

@Darenbailey 

There isn't an easy fix and as you have noted, there are loads of threads on this forum about Apple Watches, some of which run to hundreds of posts ! 

You might want to try the solution on :-

Solved: Apple Watch Code 90 - O2 Community

https://community.o2.co.uk/t5/Apple/Apple-Watch-Code-90/m-p/1666044#M172054

If that does not work, or if you have already tried that, please let us know. 

[MI5]

@Darenbailey 

Your only option is to log the issue with O2.

Ask for it to be escalated to tech services and keep your fingers crossed.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202.

Guide: How to find help & contact O2