Solved: unlocking

Anonymous · ‎10-08-2017

hi i read online that o2 phones on pay monthly can be unlocked free on request yesterday ihad a reply to say my samsung phone could not be unlocked.anybody know why.

Cleoriff · ‎10-08-2017

Hi @Anonymous it may already be unlocked. Try another sim in it. A guide to unlocking here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

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Cleoriff · ‎10-08-2017

Hi @Anonymous it may already be unlocked. Try another sim in it. A guide to unlocking here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1014131

Veritas Numquam Perit

MI5 · ‎10-08-2017

Usually because it isn't locked.
If it came from carphone warehouse it will be unlocked already but some o2 phones are also unlocked.
Have you tried a non o2 sim in it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎10-08-2017

Hey @Anonymous did you figure out why yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎14-08-2017

Hey @Anonymous how was your weekend? How are you getting on with your phone, did you figure out if it was unlocked already or if there was any problem with it? Let us know in case we could advise further? Cheers

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