unable to use apps when on wifi

Anonymous · ‎11-05-2016

Since the marsh mallow upgrade on my S6,everytime i connect to the internet and try and use facebook app,keeps saying no internet connection,wasnt like this before the upgrade to marsh mallow,so im constantly having to use the app on my data allowance even at home or at work,which is eating into my monthly data allowance big time,no other app appears to be affected,i have unistalled and reinstalled the app,factory reset my phone several times and this makes absolutely no difference,is there anyone on here that can shed some light on this or know of a solution to fix it please.

Bambino · ‎11-05-2016

Do you have a problem accessing Facebook if you go through your browser?

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Anonymous · ‎11-05-2016

no other apps seem to be affected by it,which is why I think its the phone or phone settings??

gindygoo · ‎11-05-2016

~~Just a thought, if you access Facebook from a browser rather than the app, does the problem continue?~~

Edited as @Bambino asked that above. Must've been typing the same thought at the same time

Bambino · ‎11-05-2016

If no other apps are affected, and all are working, then it's the app, not the phone or the Marshmallow update.

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MI5 · ‎11-05-2016

Go into Facebook in application manager and tap on permissions.
I'm not aware of a wifi setting but it's worth checking.
As you are getting an intermittent connection on wifi but OK on data I would lean towards it being an issue with the wifi itself rather than the phone though, however, FB is known for being very buggy so wouldn't surprise me to be an issue with the app either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎11-05-2016

You could also try clearing the the cache of the individual app:

https://www.androidpit.com/how-to-clear-the-cache-on-the-galaxy-s6

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Anonymous · ‎11-05-2016

Try deleting the app. Reboot the phone, reset network settings then reinstall the app

Anonymous · ‎13-05-2016

I have done all of above,but its gone intermittent again,so currently clueless has to what to do next,thanks for the replies,may just delete the app of my phone completely.

MI5 · ‎13-05-2016

You won't miss it - I haven't.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎18-05-2016

Hey @Anonymous did you get to the bottom of your Facebook wifi issue in the end?

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