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transfer your existing mobile phone number from one mobile phone network provider to another

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Anonymous
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on ‎25-05-2016 11:58

on ‎25-05-2016 11:58

I wanted to keep my existing mobile phone number and filled in O2 form on line...Few days passed and still couldn't keep it

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MI5
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on ‎25-05-2016 13:27

on ‎25-05-2016 13:27

If it's 8 numbers it's definitely a PUK.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎25-05-2016 14:04

on ‎25-05-2016 14:04

Your PAC is 3 letters followed by 6 numbers.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎25-05-2016 14:49

on ‎25-05-2016 14:49

Such a pity PUK and PAC sound so similar but do completely different things....Smiley Very Happy

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MI5
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on ‎25-05-2016 15:04

on ‎25-05-2016 15:04

More the pity that CS couldn't ask the relevant questions to find out exactly what it was the customer wanted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎25-05-2016 21:38

on ‎25-05-2016 21:38

@MI5 wrote:
More the pity that CS couldn't ask the relevant questions to find out exactly what it was the customer wanted.

Well there is that of course...

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MI5
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on ‎25-05-2016 21:50

on ‎25-05-2016 21:50

It would have saved this particular issue arising.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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