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sony x5 compact camera error

Anonymous
Not applicable

on ‎27-11-2016 21:40

on ‎27-11-2016 21:40

hello please can someone help

my camera will not work. message is error another application maybe in use

i have tried clearing data and even restoring factory settings but still same message

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Anonymous
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on ‎27-11-2016 21:55

on ‎27-11-2016 21:55

@MI5 @viridis 

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viridis
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on ‎27-11-2016 21:59

on ‎27-11-2016 21:59

Contact the place you purchased it for a replacement or repair.
If factory reset didn't work it might be hardware
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MI5
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on ‎27-11-2016 22:21

on ‎27-11-2016 22:21

Possibly a firmware issue.

I was going to suggest a repair with xperia companion http://support.sonymobile.com/global-en/tools/xperia-companion/

Also, found this on sony support

sony.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous
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on ‎11-12-2016 11:39

on ‎11-12-2016 11:39

i took to o2 guru and he could not fix. he said be quicker to go through sony warrenty. i have sent my phone off for repair and have been given no replacement. very disapointed with the service. Still waiting to hear back on my repair. it has been 3 days since they recieved it. They said could take 5-10 working days ! Wish I kepy my iphone as apple give such better customer service.

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MI5
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on ‎11-12-2016 11:40

on ‎11-12-2016 11:40

Yes of course they do.....
Did you actually try any of the suggestions?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎11-12-2016 11:53

on ‎11-12-2016 11:53

Yes of course I did. Also the 02 guru had my phone for 2 hours trying different things. He said it is a hardware issue.

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MI5
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on ‎11-12-2016 11:55

on ‎11-12-2016 11:55

Then I'm confident that Sony will fix it free for you if under 2 years old......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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