set up email

[Anonymous]

Suddenly my mobile has stopped connecting to my email account and it won't reset to connect. Keeps sayng unable to connect to server. I am with Sky for my email account which comes via Yahoo. Is anyone having the same problem? Can you advise me what to do? Not just my phone as others are reporting the same problem. Seems to have started in the evening on 25th July? The how to guides don't seem to cover this help either!

[Anonymous]

I can access my bt mail through my lap top and I have changed my password. I have deleted the account from my mobile and reinstated it but it still comes up with the same message.

[MI5]

Have you double checked that all settings are the same on the phone including port settings and any tick boxes to use authentication, SSL etc?

[Anonymous]

Yes I've checked and 're checked. I'm ticked and ticked but still the same.

[MI5]

Unfortunately, it sounds like either a factory reset of the phone or a different email app.

[jonsie]

I would try a different email app. I like this one.

https://www.edison.tech

[Anonymous]

Miraculously all my emails have just loaded on my mobile!!! I don't know why this happened as the last time I tried to log in was this morning !! Thanks for your help.

[MI5]

Did you reboot or anything?
Glad it's sorted anyway

[jonsie]

Sounds like a BT issue then.... 

[Anonymous]

No not today. I did when I first had the issue on 30th Sept . Would it have been 02?? Anyway back now thanks.

[Cleoriff]

Definitely a BT issue @Anonymous. This has happened on 2 occasions to me with my bt account. Deleted it from mobile, reinstalled and all returned eventually. I have the same account on PC and we had some issues over the weekend. I think BT itself was suffering some sort of problem if honest....