scam charges

[Anonymous]

Help!

My O2 app updated and I happened to look at the bills and noticed I was being charged weekly for something I haven't signed up for.   It's charging me £4.50 per week for something called Digital Virgo.  I know I wouldn't sign up for something that charges like this.  I did a google search and it came back with some sort of "scam" obviously I need this sorting out asap.   Any pointers? any help? from anyone?

Kevin

[Cleoriff · Accepted solution]

Hi @Anonymous Have a look at this help thread. All sorts of advice for premium rate scams https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

Info about Digital Virgo here http://www.digitalvirgo.com/en/

You need to contact them directly and ask them to remove you from their mailing list and ask for a refund. Also please follow the advice given in the first link

[Anonymous]

I contacted 02 and they put a block on the Digital Virgo charges, so they can't charge me again.  they even gave me a number to use to contact Digital Virgo to ask for a refund, not sure how successful that will be but I'll give it a go anyway.   I would love to know what app or website they are linked too so I could block it myself.   Just glad I caught it in time before the charges really mounted up. 

[gmarkj]

Normally these are links on FaceBook to enter competitions, but can be links on other websites.

[MI5]

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@Anonymous wrote:

I contacted 02 and they put a block on the Digital Virgo charges, so they can't charge me again.

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Not sure how successful that will be as it hasn't worked for others in the past.

You need to chase Digital Virgo yourself for the refund which these companies usually issue as a digital postal order that you redeem at your post office.