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APN Settings Incorrect

Anonymous
Not applicable

Hi

A family member has a contract with T Mobile and recently got a new HTC phone, so I got their old one. It was locked to T mobile and I unlocked it so I can use my O2 pay and go sim, which lets me text/phone etc. But no internet connection.

I done a live chat with O2 guy the other night and he sent instructions to set up new APN, which never resolved anything (see below), however I missed tapping the circle next to the new profile (green dot appears).

I then phoned O2 and an adviser walked me through setting up another APN, which had different settings and this time I tapped next to the profile to get the green dot, still no t'internet.

Settings for first APN which does not have green dot:

Please note all steps must be completed to ensure the settings are correctly configured.

Please ensure that when entering O2 into the settings that the letter O is selected and not a zero.

When entering the following information do not press Save until told to in the instructions.

Tap the Menu key

Tap Settings

Tap Wireless & network

Tap Mobile networks

Make sure that the Use packet data box has a green tick in it (tap box to change)

Tap Access Point Names

Tap the Menu key

Tap New APN

Tap Name then tap the text box and enter O2 Pay & Go then tap OK

Tap APN then tap the text box and enter payandgo.o2.co.uk then tap OK

Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK

Tap Port then tap the text box and enter 8080 then tap OK

Tap Username then tap the text box and enter payandgo then tap OK

Tap Password then tap the text box and enter password then tap OK

Skip past Server as this is preset as Not set

Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002 then tap OK

Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK

Tap MMS port then tap the text box and enter 8080 then tap OK

Tap MCC then tap the text box and enter 234 then tap OK

Tap MNC then tap the text box and enter 10 then tap OK

Tap Authentication type and tap PAP

Tap APN type and tap Internet + MMS

Press the Menu key

Tap Save

Tap the circle next to the new profile so a green dot appears in it

Press the Back key four times to return to the main menu.

Switch your handset off and then back on to complete your settings.

 

 

The other profile I am using, which has green dot selected has settings:

Name: 02mobileweb
APN:mobile.o2.co.uk
No proxy
No port
username: o2web
Password
No server
No MMS Proxy
No MMS port
MMS protocol: WAP 2.0
MCC: 234
MNC: 10
No authentication
APN Type: default,hipri

Maybe someone has an idea - when I click on internet icon I get box saying:

Connection failed: This application requires network access. Enable mobile network or wifi to download data. When I click on mobile network it tries to connect for a few seconds then gives message:

connection failed due to incorrect apn settings

Can anyone see the problem with my APN Settings?

Many Thanks

Andrew

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Anonymous
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Anonymous
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Anonymous
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Thanks will try that

Message 3 of 10
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Anonymous
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No worries.

Ensure mobile data is turned on in the phones settings too.
Message 4 of 10
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MI5
Level 94: Supreme
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Registered:
You need the first set of settings you posted and click the green dot then reboot the phone.
Manual settings to check against here http://www.geeksquad.co.uk/articles/filter?brand=android
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 10
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Anonymous
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"Ensure mobile data is turned on in the phones settings too."

I had this on and off and it didn't seem to make any difference? What does it do?

 

Also I notice the 'H' at the top of the phone is always on - is this guzzling my credit? My old phone - an old nokia - the H used to turn off when you closed the internet.

 

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Anonymous
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MI5
Level 94: Supreme
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Registered:
The H means data is connected and working - It will always be on just like your home broadband. If you don't have a data allowance turn off mobile data until you need to use it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 10
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Anonymous
Not applicable
By turning off mobile data in your phones settings it will then not connect to o2's Internet service , which means you can only access internet on your phone via wifi.

People do this to conserve their data allowance as some phones when they go to sleep (main screen switches off) switch from wifi to mobile internet to conserve battery power.

Or people who are going abroad and don't want to run up roaming data charges etc.

slight_smile
Message 9 of 10
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Anonymous
Not applicable

I was abborad and I had an issue with APN settings to access internet...

Setting APN exactly as O2 adwised and/or "Reset to Default" doesn't help.

 

Issue was that my phone is not O2 origin... but second hand and came with bunch of various APN settings - which was somehow causing settings clushing toogather...

 

Solution is simple - remove all APNs and just add O2 Pay Monthly and O2 MMS. Or Pay as you go...
Mobile internet was working after that.
Message 10 of 10
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