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samsung s5 3g

Anonymous
Not applicable

on ‎14-10-2014 20:08

on ‎14-10-2014 20:08

Hi ive just  got the samsung s5 an ive not got 3g working on it. Anyone any ideas how i set it up please?

 

Sharon

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MI5
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on ‎14-10-2014 20:10

on ‎14-10-2014 20:10

Check your apn settings here http://www.geeksquad.co.uk/articles/o2-apn-settings#Android
Make sure you have data enabled on phone and can I also check if this is a new account or an upgrade and if so from what phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎14-10-2014 20:13

on ‎14-10-2014 20:13

Its worth checking your Service Status masts here http://status.o2.co.uk

 

And this thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev... and here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

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Anonymous
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In response to MI5

on ‎14-10-2014 20:14

on ‎14-10-2014 20:14

I've just upgrade from iphone 5
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Anonymous
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In response to Anonymous

on ‎14-10-2014 20:15

on ‎14-10-2014 20:15

Then ring 02 on 202 and ask to be taken off idata settings

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jonsie
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on ‎14-10-2014 20:17

on ‎14-10-2014 20:17

Once the data bolt on is changed, text ACTIVE to 2020, save the settings and reboot the phone.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to Anonymous

on ‎14-10-2014 20:18

on ‎14-10-2014 20:18

Thanks
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Anonymous
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In response to Anonymous

on ‎14-10-2014 20:18

on ‎14-10-2014 20:18

No worries slight_smile

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MI5
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on ‎14-10-2014 20:22

on ‎14-10-2014 20:22

Your data should still work with an iPhone bolt on but may not work properly.
Have you checked the other things I mentioned at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

on ‎14-10-2014 20:31

on ‎14-10-2014 20:31

Thanks all o2 resent the settings up and running now.

 

Sharon

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