s4 mini screen cracked after 1month

[Anonymous]

Please advise me. I only just got phone and it feel off ny sofa and now has a crack am I under warranty? I don't how to go bout Fixing it?

Thanks.

[Anonymous]

Hi

do you pay o2 insurance?

If I were you I would contact Samsung directly.

[Anonymous · Accepted solution]

Hi Sharyn

Welcome to the Community. We are all customers on here sharing our experience.

Without insurance it is unlikely to be covered under warranty. As a rule we don't recommend o2 repairers and would suggest you liaise directly with Samsung especially as your phone is only a month old.

They may offer a goodwill gesture? ??

Please let us know how you get on

[MI5]

Warranty is for manufacturing faults or defective parts that fail under normal use. Unfortunately you need insurance, not warranty.

[Anonymous]

Ok thank you for your quick replys. I havent even had chance to get a case yet im gutted as I didn't get insurance. I will getvin touch with Samsung any advice on the best way please. Thanks

[MI5]

http://www.samsung.com/uk/support/main/supportMain.do

[Anonymous]

http://www.samsung.com/uk/support/model/GT-I9195ZKABTU

[Anonymous]

Hi,

Some Bank Accounts provide Insurance as part of their added services.

Its worth checking their T&C's to see if they do and that they provide accidental damage.

Depending on the size and depth of the crack sometimes affixing a screen shield can stop it 'growing' and in some instances hide the crack altogether.

[Anonymous]

Samsung were unhelpful. Couldnt even estimate cost.

May try to get it fixed myself.

[Anonymous]

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@Anonymous wrote:
Samsung were unhelpful. Couldnt even estimate cost.

May try to get it fixed myself.

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Good luck.

Let us know how you get on.