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Level 1: Joiner
Posts: 1
Registered: ‎18-03-2015

power button unresponsive

Hi,

currently using a Samsung a10 and am finding the power button unresponsive

I am unable to turn phone on or off and cannot lock or wake the screen

The only way i have been able to wake the screen is by connecting to the charger

I have tried restarts/reboots but have been unsuccessful

 

Everything else on the phone is functioning

 

Any ideas about how to fix this would be most welcome

 

Thanks in advance

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Level 46: Trendy
Posts: 5,571
Registered: ‎26-03-2014

Re: power button unresponsive

Try a complete factory reset (after backing up).
If that doesn't work then you can try o2 repair (not recommended) or contact Samsung directly:
https://www.samsung.com/uk/support/contact/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here