Solved: Re: phone locked

Anonymous · ‎09-12-2016

Hi , I can't get into my phone i have forgot the pattern

MI5 · ‎09-12-2016

Enter the wrong pattern about 10 times and you will get a message asking if you want to unlock with your Google ID.
Enter your Google username and password and it will take you to the reset page for your screen lock settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-12-2016

Enter the wrong pattern about 10 times and you will get a message asking if you want to unlock with your Google ID.
Enter your Google username and password and it will take you to the reset page for your screen lock settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎09-12-2016

Hopefully the op can remember his Google ID.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-12-2016

Factory reset otherwise to safeguard personal data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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