mobile network not available with new sim

ken3 · ‎02-06-2020

i have a new phone with a new sim but get 'mobile network not available' message so can't make calls.

everything else works. ... my old phone with the old sim still works. what have i not done?

[Edit: topic title clarified]

MI5 · ‎02-06-2020

You need to put the old sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ken3 · ‎02-06-2020

its a different size

MI5 · ‎02-06-2020

@ken3

See if it pushes out to a smaller one:

If not, you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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