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mobile network not available.....galaxy s2

Anonymous
Not applicable

i am unable to make calls or texts and if i try it says "mobile network not available"

i have changed sim, erased everything and restored factory settings....to no avail.

i have had my phone 1year out of a 2year contract so as u can imagine im not v happy 😞

 

anybody have any advice please????? xx

Message 1 of 15
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Anonymous
Not applicable
yes he put my number/account on the new sim???
Message 11 of 15
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Anonymous
Not applicable
thankyou for trying to help
Message 12 of 15
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MI5
Level 94: Supreme
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Registered:
How long ago was the sim swapped (I'm starting to struggle now ;))
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 15
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Anonymous
Not applicable
this afternoon
Message 14 of 15
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MI5
Level 94: Supreme
  • 151637 Posts
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  • 28838 Solutions
Registered:
Aha slight_smile

It can take upto 24 hours to be fully activated. Keep rebooting the phone every hour until you get connected. If not back up and running by the morning get onto CS to check for you again.... Phew !!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 15
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