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Anonymous · ‎28-02-2013

i am unable to make calls or texts and if i try it says "mobile network not available"

i have changed sim, erased everything and restored factory settings....to no avail.

i have had my phone 1year out of a 2year contract so as u can imagine im not v happy 😞

anybody have any advice please????? xx

MI5 · ‎28-02-2013

Aha

It can take upto 24 hours to be fully activated. Keep rebooting the phone every hour until you get connected. If not back up and running by the morning get onto CS to check for you again.... Phew !!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-02-2013

Go into settings >about phone and see if it has a device id and IMEI number listed....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-02-2013

got imei number

MI5 · ‎28-02-2013

That's good news at least. Is your account paid up to date and have you checked service checker for any issues in your area?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-02-2013

yep no issues and bill always paid on time x

MI5 · ‎28-02-2013

OK silly question.... Make sure Airplane mode is not turned on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-02-2013

ha ha no its definately off

MI5 · ‎28-02-2013

Hmmmm.... is data working?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-02-2013

yes just not texts or calls????

MI5 · ‎28-02-2013

When you changed your sim did you get your account swapped over to the new sim ? This is probably something really simple but I'm missing it at the moment, sorry....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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