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Anonymous · ‎28-02-2013

i am unable to make calls or texts and if i try it says "mobile network not available"

i have changed sim, erased everything and restored factory settings....to no avail.

i have had my phone 1year out of a 2year contract so as u can imagine im not v happy 😞

anybody have any advice please????? xx

Anonymous · ‎28-02-2013

yes he put my number/account on the new sim???

Anonymous · ‎28-02-2013

thankyou for trying to help

MI5 · ‎28-02-2013

How long ago was the sim swapped (I'm starting to struggle now ;))

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-02-2013

this afternoon

MI5 · ‎28-02-2013

Aha

It can take upto 24 hours to be fully activated. Keep rebooting the phone every hour until you get connected. If not back up and running by the morning get onto CS to check for you again.... Phew !!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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