mobile data not working

HuaweiKatie · ‎22-11-2018

Hi

I have just purchased a Huawei P20 Pro

The calls and messaged and wifi is working, however the mobile data doesnt seem to be working at all.

I have tried switching on and off but still nothing

Can anyone help?

Thank you

Katie

iphonealice · ‎22-11-2018

o2 data appears to down all over the place. I haven't had any data since yesterday afternoon across London

adamtemp64 · ‎22-11-2018

@iphonealice Data fine in Somerset but at work for a few weeks localised issues around Westminster bridge area but other areas were fine in city and surrounding the bank areas last week check for known issues in the my network app or on the status checker on the website

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎22-11-2018

@HuaweiKatie What phone did you have before and are you pay monthly or payg etc

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

iphonealice · ‎22-11-2018

Yeah, I have done - issue around London Bridge where I work and lots of reports on Twitter to o2 about issues around London of data not working but calls/messages fine.

adamtemp64 · ‎22-11-2018

@iphonealice Just get all to report on the my network app hopefully by next Monday data will be fine on my return to work

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎22-11-2018

@iphonealice @HuaweiKatie

Have you tried by dropped your 4G down to 3G? It usually helps in terms of congestion...

Veritas Numquam Perit

MI5 · ‎22-11-2018

@HuaweiKatie

Have you checked your apn settings?

http://www.geeksquad.co.uk/articles/o2-apn-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎23-11-2018

Hey @HuaweiKatie, did you get a chance to try any of the suggestions above? Please let us know if either worked, and welcome to the forum!

→ Access for You: Registration - Find out how to register for our Access for You service.
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