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Level 1: Joiner
Posts: 1
Registered: ‎22-11-2018

mobile data not working

Hi 

I have just purchased a Huawei P20 Pro 

The calls and messaged and wifi is working, however the mobile data doesnt seem to be working at all.

I have tried switching on and off but still nothing

Can anyone help?

Thank you

Katie

Level 1: Joiner
Posts: 2
Registered: ‎22-11-2018

Re: mobile data not working

o2 data appears to down all over the place. I haven't had any data since yesterday afternoon across London

Posts: 16,393
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Registered: ‎13-08-2008

Re: mobile data not working

@iphonealice Data fine in Somerset but at work for a few weeks localised issues around Westminster bridge area but other areas were fine in city and surrounding the bank areas last week check for known issues in the my network app or on the status checker on the website

iPhone xs 256gb on 20gb tariff o2 open discount
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Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 16,393
Topics: 292
Kudos: 1,844
Ideas: 6
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Registered: ‎13-08-2008

Re: mobile data not working

@HuaweiKatie What phone did you have before and are you pay monthly or payg etc 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 1: Joiner
Posts: 2
Registered: ‎22-11-2018

Re: mobile data not working

Yeah, I have done - issue around London Bridge where I work and lots of reports on Twitter to o2 about issues around London of data not working but calls/messages fine. 

Posts: 16,393
Topics: 292
Kudos: 1,844
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: mobile data not working

@iphonealice Just get all to report on the my network app hopefully by next Monday data will be fine on my return to work 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 71,585
Topics: 677
Registered: ‎14-01-2013

Re: mobile data not working

@iphonealice@HuaweiKatie

 

Have you tried by dropped your 4G down to 3G? It usually helps in terms of congestion...

*The Game Is On*


Posts: 87,588
Topics: 530
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Registered: ‎04-04-2012

Re: mobile data not working

@HuaweiKatie 

Have you checked your apn settings? 

http://www.geeksquad.co.uk/articles/o2-apn-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Community Manager
Posts: 5,021
Registered: ‎18-04-2018

Re: mobile data not working

Hey @HuaweiKatie, did you get a chance to try any of the suggestions above? Please let us know if either worked, and welcome to the forum! smiling

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