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lollipop on note 4 bug

Anonymous
Not applicable
Bbc iplayer not working after updating to lollipop bbc say this is due to a bug and say to update to the latest version
when will this new update be released by O2
thanks Garry
Message 1 of 20
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Anonymous
Not applicable
It plays if program is downloaded but it will not stream live TV or catchup
what is the latest software for note 4 ?
When I got to download software I get the message all the latest updates have been installed
Message 11 of 20
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MI5
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PDAN910FXXU1BOC3
CSCN910FO2U1BOC1
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Message 12 of 20
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Anonymous
Not applicable
I have also cleared cache and data uninstalled and reinstalled iplayer and media player still will not stream TV or programs
Message 13 of 20
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Anonymous
Not applicable
Can't find those numbers on my device
I have
android version 5.0.1
baseband N910FXXU1BCO5
BUILD NUMBER LRX22C.N910FXXU1BOC5
found these in settings about
Message 14 of 20
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MI5
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and that's the reason why I asked if you had O2 firmware on your phone.....
You don't, it's generic UK Samsung ROM so you need to ask Samsung when they will roll out an update for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 20
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Anonymous
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Strange phone is on O2 contract and locked to o2 network and told updates come from the O2 update server so asumed phone was supplied with the O2 version of Android
Message 16 of 20
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MI5
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I've no idea but you certainly ain't got o2 firmware on it, so your updates have nothing to do with o2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 20
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anticpated
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Just for the record, iPlayer stopped working on the Amazon Kindle Fire due to some update until the fix which happened today. So it definitely system specific than the app per se.

 

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra
Message 18 of 20
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MI5
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Not on lollipop though is it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Message 19 of 20
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anticpated
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Hmmm...not sure...but it is built upon an Android SDK, so it will have elements of it. So I can't be sure which build of Fire OS represents which version for sure. V4 was definitely based on Kitkat, so maybe the update was just a point update on that.

 

If I find out I'll let you know.

 

 

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra
Message 20 of 20
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