lollipop on note 4 bug

Anonymous · ‎16-06-2015

Bbc iplayer not working after updating to lollipop bbc say this is due to a bug and say to update to the latest version
when will this new update be released by O2
thanks Garry

MI5 · ‎16-06-2015

Maybe they mean update Iplayer?

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perksie · ‎16-06-2015

I have just seen this: http://iplayerhelp.external.bbc.co.uk/tv/samsung_android_5.02

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Anonymous · ‎16-06-2015

No they mean lollipop they said Samsung have fixed the bug and released the update and told me to push my service provider for a release date

MI5 · ‎16-06-2015

It's your phone on O2 firmware?

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Anonymous · ‎16-06-2015

Yes

MI5 · ‎16-06-2015

I'll call @Chris_K then as he is the only one who will know.

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anticpated · ‎16-06-2015

My one is working.

LG G2

Android version: 5.0.2

Build number:LRX22G

Software version: V30b-EUR-XX

Usually it's down to the DRM not being up to date on the software player side.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

Chris_K · ‎17-06-2015

This is odd - I've just tried iPlayer on a Note 3 & Note 4, both on the most up to date software available - to me this suggests the software version is not the problem, but could instead be an individual compatibility issue, perhaps other software installed in the background causing a compatibility issue. If you have a 'rooted' device this can also interfere with app such as iPlayer, STV Player, Netflix etc

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MI5 · ‎17-06-2015

Hence why I suggested it was maybe the iPlayer app as it's working fine on my Note 4 too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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