help

[Anonymous]

Is there a page i could put me complaint in words x

[Cleoriff · Accepted solution]

Hi @Anonymous initially you cant complain via email....you have to follow the process on this link

http://www.o2.co.uk/how-to-complain

If you check there is a section called Resolver in the link. You may want to use that. https://www.resolver.co.uk/

[Anonymous]

Cleoriff it dont give me any thing the mach my problem

[Cleoriff]

@AnonymousYou said you wanted to make a complaint. I presume this is is related to do with O2 services or product? If so you have to follow the process for making a complaint within the first link I provided.

If you want to explain exactly what your problem is, we may be able to advise further....?

[Anonymous]

It was live chat online

[Cleoriff]

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@Anonymous wrote:
It was live chat online

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I see. Then yes if you want to complain about the live chat service you have to follow the complaints procedure I linked to above. The first thing would be to ring customer service on the number given and tell them you wish to make a complaint.  It's a step by step process and CS will take you through it. Best of luck 

[Anonymous]

Can u help

[Cleoriff]

@AnonymousI see you have posted on another thread. https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/02/m-p/1041116#M125892

I will leave other members to assis there if they can. Just give them a full explanation of what you are trying to do and I am sure they will help you