Solved: emojis

Anonymous · ‎10-02-2015

my daughter got a bill which included £90 for including emojis in her sms messages

MI5 · ‎10-02-2015

Some advice here http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino · ‎10-02-2015

Emojis are considered as Multimedia Messages (MMS) which are chargeable, I'm afraid.

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MI5 · ‎10-02-2015

Some advice here http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎10-02-2015

Hi @Anonymous I like your name...and yes you are right..They are bad! £90? Blimey...:smileysad:

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Toby · ‎10-02-2015

@MI5 wrote:
Some advice here http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

The guide is racking up views. I'm glad to see its still useful and definitely a guide we would add to any potential knowledge bases in the future

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Bambino · ‎10-02-2015

It's a very good guide, but it isn't much use to the OP after their daughter has racked up £90 in charges.:smileysad:

This isn't something that should be reserved for the small print in the Terms & Conditions. The OP has been charged serious money, and so have many others who have posted on the forum about this same problem. Clearer warnings about the cost of sending MMS should be stated at the start of any contract or Pay & Go sim being bought.

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Cleoriff · ‎10-02-2015

@Bambino wrote:
It's a very good guide, but it isn't much use to the OP after their daughter has racked up £90 in charges.:smileysad:

That is true Lou....Though I expect they will know for the next time....hopefully

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Bambino · ‎10-02-2015

Cold comfort for the OP, I'm sorry to say.

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jonsie · ‎10-02-2015

No matter how well this is reported on websites and through the media there will always be people caught out I'm afraid. Emojies are great for the likes of facebook and whatsapp etc where there are no character limits so no costs but it's best not to use them at all for text messages. Best yet, do away with mms altogether, less strain on the networks and people's pockets.

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Beenherebefore · ‎10-02-2015

@jonsie wrote:

Best yet, do away with mms altogether, less strain on the networks and people's pockets.

But wouldn't that affect a network's revenue ?

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