data usage

[Anonymous]

Iv got a moto g and I get 1gb of data included in my contract...I only use the internet to go on Facebook and browse sites such as eBay etc however in like 3 days I used the 1gb so iv had to buy bolt ons at 6pound a time iv bought 3 upto now this month and my next lot of allowances don't come until 14th Feb....how is it possible to be using all this data?? When I looked at My usage on my phone its saying 87% is been used my Google chrome so I uninstalled it but then it was saying error when I tried to go online??? Help?? Tia

[MI5]

Reset your data counter on phone and check your actual usage against what O2 say you are using.
It should also tell you exactly how many mb's are been used by individual applications so you can see where it's going. We can advise more once we know.

[Anonymous]

there are lots of things usung data in the background such as apps and things like weather.

It does however seem this is really heavy.

Possibly speak to O2 on 202 to question the usage you state.

Their are apps you can download which will monitor what your usage is.

Users such as @MI5 will be able to advise on whats the best ones.

[Anonymous]

To use that amount of data your phone MUST have been doing more than Web browsing in 3 days.

How long have you had the phone?

Have you been watching videos on Facebook? If so that will destroy your data allowance.

Do you have access to wifi as it would be advisable to use wifi whenever you can not gsm.

[Anonymous]

Have you been on YouTube over the data connection

[Anonymous]

Have you been downloading apps and getting your phone set up?

Maybe listening to some Spotify or something?

[Anonymous]

There's got to be more to this then just browsing

[Anonymous]

Right now we will have to accept what the @Anonymous  says what they perform on their phone, ie".I only use the internet to go on Facebook and browse sites such as eBay "and await any update hopefully from them.

[Anonymous]

Yes hopefully we will get an update

[Anonymous]

Hi BoB

I agree but it is almost impossible to use 1gb in data browsing plain websites. The OP must have been watching videos or similar.

Hopefully the OP will come back to us tomorrow to advise. ....