can't seem to make calls on my tablet

[Anonymous]

I have the new samsung 2014 note tablet (wifi model only) and I thought I would give tu go a go (no pun intended) anyway so far it can recieve and send texts and I can listen to voice mail, but when I go to make a call using tugo I press a contact and it looks like it's about to dial, but does nothing instead.  Since I am getting texts and voicemail I have to assume I've set it up correctly, or do I need to do something else for calls?  I'm on a 02 monthly plan and have alot of internet as an extra bolt on. 

[MI5]

No, nothing else to do. It should work, assuming your wifi connection is good and strong.....?

[Anonymous]

I'm on virgin's 60mb service, that should be fast enough.  do I need to disable/enable something, or maybe change the way my number is entered in the account? 

[MI5]

No, nothing.... What is happening when you try and make a call.....?
Sometimes (mostly) you won't hear a call tone until the other person answers.....

[Anonymous]

when I click on a contact, the screen changes showing the contact with a counter that doesn't move from 0.00  then after a about 20 seconds it just states "call failed, please try again"

[MI5]

Try deleting and re installing the app.

[Anonymous]

tried that and now it is constantly saying "We're still activating your account" and it seems stuck on that.   starting to drive me nuts! 

[Anonymous · Accepted solution]

ok, I worked it all out, I didn't realise you had to be on aeroplane mode for the calls to work even if your tablet is WIFI only.   I switched to aeroplane and turned wifi back on and everything using TUGO started to work.   HOORAY! 

[perksie]

Persistence paid off, well done and it's a good point to watch out for.

[MI5]

You shouldn't have to be in airplane mode tho, but at least you're sorted.....