Solved: Re: can't seem to make calls on my tablet

Anonymous · ‎03-12-2013

I have the new samsung 2014 note tablet (wifi model only) and I thought I would give tu go a go (no pun intended) anyway so far it can recieve and send texts and I can listen to voice mail, but when I go to make a call using tugo I press a contact and it looks like it's about to dial, but does nothing instead. Since I am getting texts and voicemail I have to assume I've set it up correctly, or do I need to do something else for calls? I'm on a 02 monthly plan and have alot of internet as an extra bolt on.

Anonymous · ‎03-12-2013

ok, I worked it all out, I didn't realise you had to be on aeroplane mode for the calls to work even if your tablet is WIFI only. I switched to aeroplane and turned wifi back on and everything using TUGO started to work. HOORAY!

View solution in original post

MI5 · ‎03-12-2013

No, nothing else to do. It should work, assuming your wifi connection is good and strong.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-12-2013

I'm on virgin's 60mb service, that should be fast enough. do I need to disable/enable something, or maybe change the way my number is entered in the account?

MI5 · ‎03-12-2013

No, nothing.... What is happening when you try and make a call.....?
Sometimes (mostly) you won't hear a call tone until the other person answers.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-12-2013

when I click on a contact, the screen changes showing the contact with a counter that doesn't move from 0.00 then after a about 20 seconds it just states "call failed, please try again"

MI5 · ‎03-12-2013

Try deleting and re installing the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-12-2013

tried that and now it is constantly saying "We're still activating your account" and it seems stuck on that. starting to drive me nuts!

Anonymous · ‎03-12-2013

ok, I worked it all out, I didn't realise you had to be on aeroplane mode for the calls to work even if your tablet is WIFI only. I switched to aeroplane and turned wifi back on and everything using TUGO started to work. HOORAY!

perksie · ‎03-12-2013

Persistence paid off, well done and it's a good point to watch out for.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎03-12-2013

You shouldn't have to be in airplane mode tho, but at least you're sorted.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

can't seem to make calls on my tablet

Sim Card (Android)

Messages problems

voLTE

Old number not transferred

Sharing an eSim between a phone and watch