bleeding screen

[Anonymous]

hey....

so this morning I woke up to a funky neon purple light down the left hand side of my screen. And then appeared what I can only describe as a purple ink blot in the left hand corner. Throughout the day this has grown and I can barely see any screen now. It is still technically on and I have some use, as in I can attempt to enter my pin, but the right hand side of the screen is not working, so although i can enter my pin i can't ok it and I cant use my thumb print as it needs a pin after restarting. My question is it's not insured, but as there's not any physical damage to the screen and this has just gone like this do I have any options available that doesn't involve me paying an arm and leg? Also I tried to connect to my computer to save my photos but it says that there is nothing on the device? I'm also still receiving calls/text/facebook ect. Any advice would be greatly appreciated

[Cleoriff]

Hi @Anonymous It sounds as if it needs repairing. How long have you had the device? Is it still under warranty?

[Anonymous]

I've had the phone (samsung galaxy s6) about 14 months so it's still under warrantly from carphone warehouse. But they say that cracked screen isn't included but this isn't a cracked screen so unsure were I stand. Had a look on o2 and the only option I could see was for me to upgrade but I'd have to pay nearly £200 to just upgrade! I'm also unsure as to were I stand if eveywhere refuses to honour the warranty. Because with my monthly contract am I not also paying for the handset? So would I still be expected to pay my full price even without a working handset?

[MI5]

Best to contact Samsung directly as they can tell if it’s been dropped or damaged in any other way.
http://www.samsung.com/uk/support/

[Marjo]

Hello @Anonymous! Sorry to hear about your phone screen.  Please do let us know how it goes if you decide to contact Samsung as advised above.

Thank you @Cleoriff and @MI5!