Xperia s cannot send pictures or recieve

[Anonymous]

I have already done all the settings and I have tried to send a picture but it still will not send it. I have tried to contact 02 but no response and need to send a picture asap. any help would be muchly appreciated.

[Anonymous]

Tried turning wifi off and leaving only mobile data on?

Can you receive them ok?

[Anonymous]

Check this thread also, looks to be similar:

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Sony-Xperia-S-MMS-problems/td-p/259223

[Anonymous]

I cannot recieve them either, it gives me a web address to go to 

[Anonymous]

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@Anonymous wrote:

I cannot recieve them either, it gives me a web address to go to 

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See that thread posted above, your settings need adjusting.

[Anonymous]

HI, went through all that earlier, still no luck, have tried the other idea and nope.:(

[Anonymous]

HI,

Speak to o2 on the normal numbers or use Live Chat.

Contract : 202

Payg       : 4445

http://www.o2.co.uk/mobile/contactus

You may need your account to be provisoned to use MMS.

You need to have internet connection on your phone to send and receive MMS Messages.

Check your APN settings.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

You could text ACTIVE to  2020

[Anonymous]

Hi,

My father experienced something similar recently and I think O2 had to re provision his account or something. Like most things in life a reboot works wonders.

Jonty.

[jonsie · Accepted solution]

If all the settings are correct you need to speak to customer service and ask them if MMS is provisioned on your account. If it is you need to request that they remove it and then add it again. This process takes 24 hours. Make sure the adviser understands that it has to be removed. Don't use webchat for this.

In the meantime I can only suggest you send the photo via email or an application such as Whatsapp if it's urgent.

[Anonymous]

am now waiting for them to pick up the phone will keep you posted