Xperia Ray no 2G coverage

[Anonymous]

Hi

My partner has the Xperia Ray on O2, and has had issues since we moved house with poor to no signal at all.

Looking at the coverage checker on the O2 site, it seems to suggest good signal for 3G outside, and good 2G signal insde and outside.

Now, when we first moved in, she would often get warnings on her phone about a loss of signal, at which point, she could select to drop back to 2G from 3G, this would then allow the phone to connect fine, and would function as normal (all be it a little slower for internet browsing, not that this matters when sat at home with WiFi), however, it would allow texts/calls etc through, which wasn't working on 3G at all.

Now, since the last 2/3 months, each time the phone fails to gain sufficient 3G signal, and shows the warning in the notification area, there is no way to drop this back to 2G. 

Have O2 started to disable 2G on masts with the recent rollout of 4G (admittedly only on EE, but it'll come to other networks eventually).

If anyone knows any reason that this might be the case, or any troubleshooting steps that we can go through, then that would be great.

TIA

Steve

[Anonymous]

There is nothing I know of that has stopped/slowed down 2G to the point you are making. 

The coverage checker is very generic and does not take into account certain geographic or consumer interference.

Do you know anybody else or has anybody else had any issues with O2? Are we just talking in your home?

I have not read anything about issues personally on the handset but have you tried a factory restore to see if it is a software issue?

[perksie]

Have you checked for any local problems in your area:

http://status.o2.co.uk/

As steersy said 2G will be around for a good while yet.

Can you try her sim in another phone or another sim in her phone?

Is anyone else in the area having problems?

[Anonymous · Accepted solution]

We have tried her sim in another phone, and that also had fairly low signal.

The thing I'm not understanding is why it's now all of a sudden not letting her drop back to 2G at all, when that was often the first thing the phone would try if it failed to get full 3G signal.

I'm guessing it is an issue with general signal in the area, since my old Tesco Mobile also had similar issues with low signal. Unfortunately, we cannot check another sim (yet) in her phone as we don't have any in the house that are not the new micro sim's, or O2/Tesco. We have, however, ordered a free Orange sim to test out, so once that arrives, we'll give that a shot.

Thanks for the ideas though.

[perksie]

Let us know how you get on.