Out in Canada travelling on business for another week, only to find myself topping up like a gambling addict in Vegas - over thirty-odd quid in three days. So I go online, to look for my bill summary, as it says on all the O2 advice. Except....no bill option. Not a detailed bill summary, a brief bill or anything. After an initial webchat I was pointed to subject access request, where I was informed I could get said information, if I photocopied my bank cards, paid ten quid and waited a few weeks. That is a tremendous help when I'm out abroad, looking for what is piling through my top-up money. I can't believe I cannot see my own bill breakdown with O2. To cap it all off, the cherry on the cake, I was told I could ring a 99p a minute number from Canada to explain it all to the team who handle contract terminations. As this webchat took me an hour, I figured out I didn't want to spend £60 on a phone call telling them how bad it is I can't see even my own bill. I guess at least I wouldn't have to look at the £60 call on any bill anytime soon.
O2 - can't do (bills).
