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MarkJenkin · ‎12-04-2020

Had this for 2 weeks and enabled wifi calling, used it 3 times including today for an hour, the wifi calling has now disappeared from my settings and drop down menu, any ideas?

Cleoriff · ‎12-04-2020

@MarkJenkin

Have you tried rebooting your phone?

https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling

Veritas Numquam Perit

MarkJenkin · ‎12-04-2020

I restarted, also took out sim and inserted it again. Nothing

MI5 · ‎12-04-2020

Reboot your router too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎12-04-2020

@MarkJenkin

This is a know bug with Samsung, and the advice I was given by Samsung Enterprise Support was as follows:

After an update when this issue occurs do this

1. switch of phone

2. remove sim card

3. insert simcard

4. start phone

from the top pull down menu you will see that the wifi calling icon has returned.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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