Solved: Re: Why won't my MMS Picture go through with text ...

Anonymous · ‎02-12-2016

Hello,

I have a J3 Galaxy Samsung phone.

I can send ordinary texts but when I attach a mms picture they just keep failing.

I have turned my wi-fi off and put the mobile data usage on but still have the same problem.

I would be very grateful if anybody has any suggestions.

Thank you

Lesley

MI5 · ‎02-12-2016

If you are on PAYG you need credit as MMS are not included in bundles or allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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gmarkj · ‎02-12-2016

Do you have to send it as an MMS or could you use another app (Whatsapp for instance)?
Are you on PAYG or a pay monthly contract? As you may or may not have any in your allowance and/or will be charged for them.
If it has to be an MMS then check your settings match those on the following:
http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎02-12-2016

If you are on PAYG you need credit as MMS are not included in bundles or allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-12-2016

Thanks for your reply.

They do go through ok on Whatapp.

I just don't understand why they don't go through with normal texts.

I am on PAYG. I do have a £10 big bundle at the moment. Maybe I would be able to send them if it went back t standard rates? I keep thinking it is me doing something silly!

Thank you

Anonymous · ‎02-12-2016

Thank you very much.

Lesley

MI5 · ‎02-12-2016

As I said above, the cost extra so you need credit. They are not included in your bundle, sorry.
They would work if you added credit on top of your bundle or switched to classic PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-12-2016

Thanks a lot for your help.

MI5 · ‎02-12-2016

No problem. Happy to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-12-2016

I think you may find that the picture messages are not part of the £10 bundle. I mention this as had exactly the same issue until I had extra credit on my account and realised that when I sent a pcture message my balance was reduced by 30p.. so think you may find they are charged for. Hope that helps

Cleoriff · ‎23-12-2016

Hi @Anonymous You are correct MMS aren't included in bundles or allowances on PAYG.... Picture messaging (MMS) are chargeable....as well as adding emoji's to any text message. A guide here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

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