Why does my phone say "forwarded call" every time someone rings me?

[Anonymous]

I first noticed it on my last phone (Galaxy S6) and I recently upgraded to an S8+ and it does it on this as well. Every time. Any ideas what it could be? Googling has not helped.

[Anonymous]

@Anonymous Have you got any call diverts on? I will tag our Samsung experts who maybe able to help more @MI5 @jonsie 

[MI5 · Accepted solution]

It's because you have voicemail turned on.

[Anonymous]

But how does that happen when it hasn't gone to voicemail. Why would the call divert before it's even gone through

[Fellwalker]

Mine started showing this after I installed TuGO on my laptop.  If the sound is on, my laptop rings two or three times first.

[MI5]

I dunno mate.
I didn't programme it.

[Anonymous]

May i ask how you're sure that's what's causing it then lok

[MI5]

Because mine always used to say the same until I stopped using o2 voicemail.

[Anonymous]

Ah fair enough thanks for your help mate.

[jonsie]

Easiest option is to switch voicemail off and try it but mine does work the same way. Problem is the same ringing out and to me an unacceptable delay.