Solved: Warranty exchange

Anonymous · ‎10-04-2015

got Samsung s5 5 weeks ago and it stopped working just checked and says its warranty exchange what does this mean ?

Anonymous · ‎10-04-2015

You can send it off to Samsung to be repairs or replaced as you have a 2 year warranty

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Anonymous · ‎10-04-2015

You can send it off to Samsung to be repairs or replaced as you have a 2 year warranty

Anonymous · ‎10-04-2015

Was sent off and when I checked status says its heading back as warranty exchange

MI5 · ‎10-04-2015

It means the phone was a warranty replacement for a previously faulty device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎10-04-2015

So I get new phone for the broken one ? X

MI5 · ‎10-04-2015

@Anonymous wrote:
Was sent off and when I checked status says its heading back as warranty exchange

Sounds like they are replacing the handset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-04-2015

Perfect thank you x

Anonymous · ‎11-04-2015

I now need to wait more days to get my phone,it's been away for 12,days so far

Anonymous · ‎11-04-2015

Did they give a timescale of the return

MI5 · ‎11-04-2015

They will email you tracking details when it's dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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