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Warranty exchange

Anonymous
Not applicable
got Samsung s5 5 weeks ago and it stopped working just checked and says its warranty exchange what does this mean ?
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Anonymous
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You can send it off to Samsung to be repairs or replaced as you have a 2 year warranty

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Message 2 of 10
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Anonymous
Not applicable
You can send it off to Samsung to be repairs or replaced as you have a 2 year warranty
Message 2 of 10
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Anonymous
Not applicable
Was sent off and when I checked status says its heading back as warranty exchange
Message 3 of 10
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MI5
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It means the phone was a warranty replacement for a previously faulty device.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 10
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Anonymous
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So I get new phone for the broken one ? X
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MI5
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Registered:

@Anonymous wrote:
Was sent off and when I checked status says its heading back as warranty exchange

Sounds like they are replacing the handset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 10
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Anonymous
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Perfect thank you x
Message 7 of 10
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Anonymous
Not applicable
I now need to wait more days to get my phone,it's been away for 12,days so far
Message 8 of 10
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Anonymous
Not applicable
Did they give a timescale of the return
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MI5
Level 94: Supreme
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They will email you tracking details when it's dispatched.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 10
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