Solved: Warranty - dead pixels

Anonymous · ‎10-09-2015

Hi,

Ive had a search for answer but am unable to find any curreent info !

Ive had a samsung note on contract with 02 since March. Ive noticed the past few weeks a line about 1cm long of dead pixels!

Ive tried various apps to try and fix but no joy

Nothing has happened to phone to explain why this has occured

As my phone is less than yr old - is there anything that can be done under warranty? As fairly frustrating when such an expensive device - I could live with a single dead pixel but the fact its a line is really irritating!

If so would this be 02 rather than samsung?

Thanks for help !

MI5 · ‎10-09-2015

I'd suggest Samsung directly and you have a 2 year warranty.

0330 SAMSUNG (726 7864)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-09-2015

I'd suggest Samsung directly and you have a 2 year warranty.

0330 SAMSUNG (726 7864)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-09-2015

Thanks for quick reply! will email them and see what they say - thanks again

MI5 · ‎10-09-2015

They will usually send you a jiffy bag to return phone in.
Remember to remove your sim and SD card and do not send any cases or other accessories as they may not get returned.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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