Solved: Re: Wap problem

Anonymous · ‎10-03-2015

I have a Motorola moto G 4G on 02.recently 02 sent me the wap setting's of which i didn't request,not thinking i just ticked install as i was outside at the time.now i have a very anoying Letter H on the top of my screen with a white line through it.my 02 web is closed...and yet its still on the screen.I've been onto 02's customer service who don't know there arse from there elbow...and its still on.i've reset the phone,had the sim card in and out...and yet its still there.

Any ideas ?

MI5 · ‎13-03-2015

Have you tried deleting the apn completely?

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MI5 · ‎10-03-2015

Just go into settings >more >mobile networks >access point names and reset them to default.
BTW, the phone will always display the network connection whilst mobile data is turned on so to get rid of the signal indicator, turn off mobile data, also in settings.

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Anonymous · ‎10-03-2015

tried that...its still there !

MI5 · ‎10-03-2015

It will be if you have data turned on.
Just in case I'm not understanding properly, can you post a screenshot please?

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-03-2015

Data is 100% off.i wouldn't pay £1 per day for data anyhow.its a capital H with a white line in it.i've been on the live/chat like 45 times and these call centres in India don't have a clue.had this problem like 3 years ago,chatted to a guy based in the UK online and he turned it off within the hour.why can't 02 just do this?.

MI5 · ‎12-03-2015

I don't think any of us actually know what the symbol means - I've never seen a data signal with a line through it, hence asking for a screenshot.
I'm not actually sure it is a data signal as it would not show with data off unless for some reason Motorola strike a line through the symbol in those circumstances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-03-2015

The only symbol I get with a line through it ...is a circle.That's when I have no network coverage?

Obviously I am no expert....but that's the only symbol I know of....

Veritas Numquam Perit

MI5 · ‎12-03-2015

Me too...

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎12-03-2015

@MI5 wrote:
Me too...

Blimey...thank god for that...:smileytongue:

Veritas Numquam Perit

jonsie · ‎12-03-2015

Definitely need a screenshot. There's nothing resembling the description in the handbook.

http://allaboutmotog.com/moto-g-how-to-guide/meaning-of-moto-g-notification-icons/

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