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Wap problem

Anonymous
Not applicable

I have a Motorola moto G 4G on 02.recently 02 sent me the wap setting's of which i didn't request,not thinking i just ticked install as i was outside at the time.now i have a very anoying Letter H on the top of my screen with a white line through it.my 02 web is closed...and yet its still on the screen.I've been onto 02's customer service who don't know there arse from there elbow...and its still on.i've reset the phone,had the sim card in and out...and yet its still there.

 

Any ideas ? 

Message 1 of 27
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MI5
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I'm wondering if it's NFC turned on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 27
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jonsie
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Message 12 of 27
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Anonymous
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how do i do a screen shot of the phone?..

Message 13 of 27
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MI5
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Hold down the power button and volume down button for two seconds.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 27
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Anonymous
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doens't work on my device sorry

Message 15 of 27
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Anonymous
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Screenshot_2015-03-13-20-16-18.png

Message 16 of 27
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jonsie
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Message 17 of 27
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MI5
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Personally, I've never seen that on a stock rom, so it must be a Moto tweak...
Who has the TTT Moto G at the moment?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 27
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Anonymous
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well i don't want it on.it wasn't there until 02 sent me wap setting of which i didn't want

Message 19 of 27
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MI5
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Have you tried deleting the apn completely?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 20 of 27
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