on 26-12-2018 21:28
Can anyone help.
My dad has a Samsung 4 and whenever he dials 901 for his voicemail, he gets a text message from 999/112 saying this isnt the right way to contact them.
I dont have a samsung. Ive checked the voicemail seting and it is set to 901. So I'm not sure hwta I need to do to sort it out for him.
He doesn't want to be clogging up their services.
Thank you in advance
on 26-12-2018 22:11
If he actually dials 901 rather than the shortcut key, does it do the same ?
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
26-12-2018 23:50 - edited 26-12-2018 23:52
@Heidi To eliminate it as a possible cause, if you have an O2 store nearby, tell your dad to call in and ask them to swap his sim for a new one. The process is usually very quick and it's free. He will need to bring identification with him to prove he is the account holder.
on 02-01-2019 13:32
Hi @Heidi, how is your dad getting on with this?
Thanks everyone for trying to troubleshoot this one. This was a known problem for a short period of time caused by the Android software. Google has now fixed it, so @Heidi and anyone else if you had this issue earlier, please make sure your phone is set to allow updates.