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Level 1: Joiner
Posts: 1
Registered: ‎25-12-2013

Voicemail contacting emergency service

Can anyone help.

 

My dad has a Samsung 4 and whenever he dials 901 for his voicemail, he gets a text message from 999/112 saying this isnt the right way to contact them.

 

I dont have a samsung. Ive checked the voicemail seting and it is set to 901. So I'm not sure hwta I need to do to sort it out for him.

 

He doesn't want to be clogging up their services.

 

Thank you in advance 

Posts: 82,838
Topics: 509
Solutions: 10,019
Registered: ‎04-04-2012

Re: Voicemail contacting emergency service

That’s a weird one I’ve never come across before.
If he actually dials 901 rather than the shortcut key, does it do the same ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 61: Brainiac
Posts: 11,205
Registered: ‎31-03-2010

Re: Voicemail contacting emergency service

[ Edited ]

@Heidi To eliminate it as a possible cause, if you have an O2 store nearby, tell your dad to call in and ask them to swap his sim for a new one. The process is usually very quick and it's free. He will need to bring identification with him to prove he is the account holder.

I DO NOT WORK FOR O2

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Posts: 63,139
Topics: 526
Solutions: 3,272
Registered: ‎04-01-2009

Re: Voicemail contacting emergency service

Try dialling 1710 on the handset to switch off text notiication.

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Community Manager
Posts: 4,696
Registered: ‎23-07-2014

Re: Voicemail contacting emergency service

Hi @Heidi, how is your dad getting on with this?

Thanks everyone for trying to troubleshoot this one. This was a known problem for a short period of time caused by the Android software. Google has now fixed it, so @Heidi and anyone else if you had this issue earlier, please make sure your phone is set to allow updates.

 


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