Solved: Re: Using phone abroad

Anonymous · ‎12-10-2017

I'm currently in Rhodes, Greece and I have had a message saying I'm in Turkey. Due to my phone thinking I'm in Turkey it says I'll have to pay to use my phone. Is there a way this can be fixed please

MI5 · ‎12-10-2017

You need to go into your network settings and take the network search off auto and manually choose a network based in Greece.
On auto, the phone will find the strongest signal which isn't always the most suitable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎12-10-2017

You need to go into your network settings and take the network search off auto and manually choose a network based in Greece.
On auto, the phone will find the strongest signal which isn't always the most suitable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎12-10-2017

Had this problem once when I lived near France. Kept selecting a French network.

Hmmmph.

Marjo · ‎16-10-2017

Hi @Anonymous! Did you have any luck with choosing the network manually as per @MI5's advice above?

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