Solved: Upgraded to monthly plan. Data\Internet stopped wo...

Anonymous · ‎25-01-2016

Hi

Today I switched from pay to go to a monthly plan. I put in the new sim card and restarted my device. I can call people but there is no mobile internet connetction. I tried to remedy that. After I've sent 'Active' to 2020 I got the following answer:

'Unfortunately we had problems dealing with your request for settings. Please contact Customer Service.'

So how do I enable mobile data again on my phone ?

Thanks,

Peter

Bambino · ‎25-01-2016

Contact customer service, as the message says. Call 202 from your phone. It's a free call.

I DO NOT WORK FOR O2

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Bambino · ‎25-01-2016

Contact customer service, as the message says. Call 202 from your phone. It's a free call.

I DO NOT WORK FOR O2

MI5 · ‎25-01-2016

You can also manually enter the settings as shown here http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎25-01-2016

As the OP only switched today it may well be that O2's systems haven't completely updated yet.

I DO NOT WORK FOR O2

MI5 · ‎25-01-2016

Most likely still had the PAYG apn settings, but all sorted now anyways

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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