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Upgraded to monthly plan. Data\Internet stopped working.

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Anonymous
Not applicable

on ‎25-01-2016 14:07

on ‎25-01-2016 14:07

Hi

 

Today I switched from pay to go to a monthly plan. I put in the new sim card and restarted my device. I can call people but there is no mobile internet connetction. I tried to remedy that. After I've sent 'Active' to 2020 I got the following answer:

'Unfortunately we had problems dealing with your request for settings. Please contact Customer Service.'

 

So how do I enable mobile data again on my phone ?

 

Thanks,

Peter

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Bambino
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on ‎25-01-2016 14:16

on ‎25-01-2016 14:16

Contact customer service, as the message says. Call 202 from your phone. It's a free call.

I DO NOT WORK FOR O2



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Bambino
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on ‎25-01-2016 14:16

on ‎25-01-2016 14:16

Contact customer service, as the message says. Call 202 from your phone. It's a free call.

I DO NOT WORK FOR O2



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MI5
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on ‎25-01-2016 14:20

on ‎25-01-2016 14:20

You can also manually enter the settings as shown here http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20s...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎25-01-2016 14:23

on ‎25-01-2016 14:23

As the OP only switched today it may well be that O2's systems haven't completely updated yet.

I DO NOT WORK FOR O2



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MI5
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on ‎25-01-2016 15:19

on ‎25-01-2016 15:19

Most likely still had the PAYG apn settings, but all sorted now anyways slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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