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Anonymous
Not applicable

on ‎20-05-2014 23:09

on ‎20-05-2014 23:09

Just recently upgraded my phone to a Galaxy S5, but can't make calls or send texts, as I can't get on the network.  Any idea's why?

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MI5
Level 94: Supreme
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Registered:

on ‎20-05-2014 23:13

on ‎20-05-2014 23:13

Have you completed your sim swap?http://swapmysim.o2.co.uk
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
In response to MI5

‎20-05-2014 23:38 - edited ‎20-05-2014 23:58

‎20-05-2014 23:38 - edited ‎20-05-2014 23:58

I got a new simcard when i got the phone, and my phone says my number is unknown

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Anonymous
Not applicable

on ‎21-05-2014 06:24

on ‎21-05-2014 06:24

Hi and Welcome to the Community Forum @Anonymous

If your original SIM card is a different sized one from the SIM card your new Phone takes then you need to either do the sim swap via the link ,Or text SWAP to 20220, or pop into your O2 store where they will do it for you.

This process takes from a few minutes to approx 24 hours to complete ,and your services return.

The service on your original sim will stop first ,and then your new SIM card will start to work.

Turning your phone off and on helps this process.

Or you can pick up a free sim adapter from an O2 shop in order to make your sim the right size if applicable.

If your new phone takes the same sized SIM card then it should work fine.

Ring Cs on 202 to have your account checked over.

Take care.
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