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Anonymous · ‎20-11-2016

Hi, I bought a Samsung S7 edge (SM-g935f) from Vodafone and have unlocked it so I can use it on O2. Everything works fine apart from the fact that I can't get 4g anywhere. Signal is fine and 3g isn't an issue but literally don't get 4g anyway (London, Portsmouth and anywhere in between). I have friends with same phone on O2 and they can stand next to me and get 4g signal but I can only ever get 3g. Can anyone help?

MI5 · ‎20-11-2016

It might be that 4g isn't enabled on your account or that you have been put on a blackberry bolt on instead of standard data.
Give cs a call and ask them to check both.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-11-2016

It might be that 4g isn't enabled on your account or that you have been put on a blackberry bolt on instead of standard data.
Give cs a call and ask them to check both.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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