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Darren1
Level 1: Joiner
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on ‎01-08-2019 14:27

on ‎01-08-2019 14:27

Hey. I requested an unlock code nearly two weeks ago and haven't seen it yet. Would this come via email? I requested it via your call centre.

Kind regards
D
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Bambino
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on ‎01-08-2019 14:39

on ‎01-08-2019 14:39

@Darren1  Are you sure the phone is locked? Have you tried a different network's sim? Did you follow this unlock guide? https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I DO NOT WORK FOR O2



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Darren1
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on ‎01-08-2019 14:55

on ‎01-08-2019 14:55

Hia,
Thanks for the link. Yes I tried the sim beforehand.
It's a Samsung phone s8.

Regards
Darren

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MI5
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on ‎01-08-2019 15:06

on ‎01-08-2019 15:06

@Darren1 I'd request it again using the link in your MyO2.

It's usually the best way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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