Unblocking code for Galaxy S2

[Anonymous]

Has anyone else out there recieved poor support from O2 when requesting an unblocking code ?.

I have been waiting now over 2 weeks

[Anonymous]

I'm on my second 10 day email... after the first 10 days came and went.

Visited O2 store at The O2, the O2 Gurus in The O2 and an O2 store at Bluewater today (I've been busy!) and all stated "the process is simple, I'll give you a link to go to and you'll have it in a few days" - then couldn't answer any further when I said I've done that and not received one. Apparently they can't unlock in store though which is a shame!

[Anonymous]

Hmmm, expected that would be the case.  I think when an unlock is required the provider has to contact the manufacturer.  I could be wrong and could question why it has to be so complex but it's not going to help your cause.

I think you mentioned you had an email about "10 days" so suggest waiting and on day 11 you can escalate.  If it were me (after all this) I'd want an instant resolution via phone on day 11 else would formally complain.  Here's a link...

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

If that doesn't sort things out promptly then use their Complaints Review Service (I did last year about a different matter and they would superb).

Jonty.