Unable to connect to network.

[Anonymous]

I purchased a Galaxy S4 to upgrade from my current S2. This required that I order a micro sim card and transfer my number over to the new one.

After completing the process as far as I could tell it was working properly and I had a data connection, however I was unable to get online. I assumed something was up with network settings, so I searched for networks and selected O2 UK.

After trying this and every attempt since, I simply get the error that I am unable to connect and to try again later. I now have no service and haven't seen a data connection since... I don't know how something as simple as trying to reconnect to the O2-UK network would mess things up so terribly.

I tried the 2020 number in an effort to reset those setting files, but of course I have no service. I tried the sim swap service again in the hope of getting everything back to were they were initial but no joy there; it didn't send the files again (of course if I have no service...).

Restting the phone doesn't help, neither does removing the sim/battery a while. Messing with APN settings hasn't yeilded anything fruitful either.

I'd appreciate any advice on this matter, I was hoping to take my new phone out tomorrow for the first time but that looks unlikely at this rate.

[MI5]

Let us know how it goes

[Anonymous]

Ok perhaps I was a bit too impatient, that initial connection I saw led me into a false sense that the transfer was already completed. I reset my original phone and saw no network, did the same for my new phone and I now have network. So I'm feeling rather embarrised now, as I was starting to think the sim was broken or something after hours of messing with it.

Thank you very much for your time and tolorating my nooby mistake

[MI5]

It's not a problem - Sometimes it's expected (and is) instant but other times it takes a while

[Anonymous]

Glad your sorted.

We're always happy to help.

Glad the reboot idea worked.

[jonsie]

No worries at all

[MI5]

As you have found out, rebooting the phone only helps after the port has gone through, toggling airplane mode on/off does the same thing

[Anonymous]

Glad it's sorted