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Virginmobile
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎22-09-2023 19:04

on ‎22-09-2023 19:04

I have just been moved from Virgin to O2 and am no longer receiving text messages! This needs resolving urgently. I have tried to call customer service and you keep hanging up!

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MI5
Level 94: Supreme
  • 149795 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

on ‎22-09-2023 19:06

on ‎22-09-2023 19:06

@Virginmobile 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 76: Forum Legend
  • 38670 Posts
  • 241 Topics
  • 1736 Solutions
Registered:

on ‎22-09-2023 19:07

on ‎22-09-2023 19:07

Reach out to O2 via Social Media, at the link just below, @Virginmobile - or take phone, virgin SIM and photo id into an O2 Shop. Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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