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Text Messages not always getting through

Anonymous
Not applicable

Hi,

 

I seem not to be getting all my text messages, I now have 4 people (on different networks) where text messages simply do not always come through, sometimes they do and sometimes they don't. I have flagged this issue already and had a new sim but it is still happening. I know of someone else having the same issue with O2, why? 

 

If this does not get sorted I will simply leave O2 as soon as possible, I have been with you for around 10 years.

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Accepted Solutions

Anonymous
Not applicable
If you are looking for a reply from O2 here you won't unfortuntely.

This is a customer forum full of customers just like yourself. We can only advise here.

Sometimes due to network clogging due to high usage texts sometimes take a while to come through. 24 Hours is what the networks say should be the maximum time.

Sometimes a simple on/off if you know you are missing a text is enough to jog the network into pushing all the texts that are stored to you phone.

View solution in original post

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MI5
Level 94: Supreme
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Registered:
Who do you think you are addressing on here?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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Anonymous
Not applicable
If you are looking for a reply from O2 here you won't unfortuntely.

This is a customer forum full of customers just like yourself. We can only advise here.

Sometimes due to network clogging due to high usage texts sometimes take a while to come through. 24 Hours is what the networks say should be the maximum time.

Sometimes a simple on/off if you know you are missing a text is enough to jog the network into pushing all the texts that are stored to you phone.
Message 3 of 4
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Anonymous
Not applicable
Do you get this at new year as well because that happens then that they take ages as everyone is sending at the same time
Message 4 of 4
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