Re: Swapping sim to a new phone

Jim217 · ‎29-03-2020

Hi, I am looking for some help please. My Galaxy S7 Edge has packed in so I have decided to replace it with an A51. I am currently on a monthly sim only contract. Can I buy a new phone from O2 and swap the sim over from the old phone? Will this retain my number and contact list etc.?

jonsie · ‎29-03-2020

You can use your sim yes

Contacts etc are backed up to Google so simply sign in with youe gmail id.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-03-2020

@Jim217

You can use your sim in any phone you like.

O2 only care that you keep paying your bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jim217 · ‎29-03-2020

Thanks for the help and quick response. Much appreciated

jonsie · ‎29-03-2020

You're very welcome @Jim217

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-03-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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